If you need help inviting a patient or re-sending an invitation, follow these steps.
What You’ll Need
Patient’s full name
Patient’s date of birth
Contact information where the invitation should be sent (email and/or phone)
If the patient is a twin, please include both patients’ names, DOBs, and contact info.
Steps to Invite or Resend
Gather the patient details listed above.
If re-sending, check that the original invitation didn’t go to Spam or Junk.
Submit your invite or resend request to support@playbackhealth.com or use the provider portal’s invite tool (if your role allows).
Remind the patient to check Spam/Junk, then sign in at patient.playbackhealth.com.
How Patients Sign In
Go to patient.playbackhealth.com.
Sign in using their email address or phone number.
Verify their date of birth when prompted.