If you need to update your name in the Playback Health portal, you can do so in just a few steps.

Steps

  1. Sign in

    • Go to patient.playbackhealth.com and sign in with your email or phone number.

    • When prompted, enter and verify the patient’s date of birth (not the parent/guardian’s DOB).

  2. Open your profile

    • After you’re signed in, tap the profile icon (usually in the top corner of the screen).

  3. Edit your name

    • In the profile view, tap the pen (edit) icon or tap your name to open the edit field.

  4. Enter your new name and save

    • Type the updated name into the name field.

    • Tap Done to save your changes. (Clicking Done is required to commit the change.)

  5. Confirm

    • After saving, confirm the new name appears in your profile. If it does not appear immediately, refresh the page or log out and sign back in.