We’re unable to help with: medical questions, insurance questions, directions, or appointment scheduling. Please contact your healthcare provider’s office for these topics.

Steps

  1. Identify your request

    • Are you asking about care/medications, insurance/billing, clinic directions/parking, or booking/rescheduling an appointment? If so your provider’s office is the right contact.

  2. Find your provider’s contact info

    • Check your after-visit summary or any welcome emails/texts from the clinic.

    • Look on the clinic’s website for the main phone number or patient portal.

    • If you received a message or video in Playback Health, use the clinic name shown there to search for their contact info.

  3. Prepare what to share

    • Patient full name and date of birth

    • Brief description of the request (e.g., “reschedule appointment,” “question about medication dose,” “insurance coverage for visit”)

    • Any relevant documents or images (attach when emailing their office or portal)

  4. Reach out to the clinic

    • Call the office or use the clinic’s patient portal to send a message.

    • Ask for the front desk or care team that handles your request type.

  5. (Optional) Use this quick message template

    • “Hello, I’m a patient of Dr. ____. My name is ____ (DOB: ____). I need help with ____ (e.g., rescheduling, medication question, insurance). Could you please assist or direct me to the right team? Thank you.”


Emergency? Call your local emergency number (e.g., 911 in the U.S.) or go to the nearest emergency department.

Viewing Content in Playback Health

If you are trying to view visit content, go to patient.playbackhealth.com.

  • Sign in with your email or phone number.
  • Enter and verify the patient’s date of birth (not the parent/guardian’s).