You can access your patient chart through Playback Health. Follow the steps below:


Step 1: Sign In

  1. Go to patient.playbackhealth.com.

  2. Sign in using your email address or phone number.

  3. Verify the patient’s date of birth when prompted.

Step 2: Troubleshooting Common Errors

"Date of birth is invalid"

This error usually happens for one of these reasons:

  • If you’re a parent or caregiver, make sure you’re entering the patient’s date of birth, not your own.

  • Double-check that the date is entered in the correct format (MM/DD/YYYY).

Still can’t log in?

If you’re still having trouble after confirming the date of birth:

  • Please reach out to our support team via support@playbackhealth.com

  • We can confirm the correct date of birth on file and help you access your chart.