Getting started is easy

Step 1: Reach out to your Operations Manager  

• Please ask your manager to request permission on your behalf through Northwell Health’s MyTech site. 

Step 2: Submit MyTech ticket

• Go to MyTech, then select “Access General Applications”. 
• Fill out the necessary information
  • Requested For: Provider Name
  • Phone Number: Provider’s cell
  • What type of modification to access is being requested?: New
  • Please justify the access modification: e.g. Float Staff etc
  • Location that the User supports: Hospital / facility name
  • Select Application: Playback Health - Enterprise
  • Choose option:
    • Playback Engage (for patient engagement)
    • Playback Pro (for ambient listing)
  • Proceed until finalizing submission.
  • Upload multiple users for group approvals:
    • After the request is submitted, select your ticket in the My Tickets tab. Add a comment and upload an excel file with all the users' universal id. Use this if possible to save you time!

Step 3: Confirm management’s approval.

•  Northwell’s guidance is approval turn times should range from 1-3 business days. Your manager should receive confirmation by email, then you’ll be ready to login. 

Please note only Northwell managers can submit this request

Need help? Call Northwell Health IT at 516.470.7272 or email enterpriseinpatientmonitoring@northwell.edu.